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Melissa Fail, VTA

Lead Travel Consultant
Phone: 501-214-0820

I am a graduate of Harding University and owner of RLX Travel Group, LLC. In addition, I'm a proud U.S. veteran and have been married for 29 years to my husband, a retired U.S. Army Special Forces soldier. The military afforded my family many opportunities to travel and I developed a desire to see the world! Several years ago, my husband and I decided to make major changes in our lifestyle. We sold our home and personal belongings, purchased a tour bus and toured the United States for a couple of years. While on the road, we often parked the bus at the nearest airport and jumped on a cruise ship for a change of pace! One cruise highlight was the 26-Day Transatlantic and British Isle Cruise we were able to experience. Amazing! In order to share our dream of travel, we decided to open a travel agency to help others experience the joy and excitement we've seen firsthand.

Ratings / Reviews

on Sep 8, 2019
Within a week after contacting Melissa Fail, she had put together a quote for me and my husband for our cruise to Alaska that we thought was very reasonable compared to others we had looked at. We contacted her in May and she had us on the Star Princess cruise ship with a balcony the following August! She listened to our requests and expertly planned our trip - booking our cruise and flights, pre-arranging all of our ground transportation, booking our hotel, and taking care of purchasing travel insurance for us. She quickly answered all our emails even after the trip had been booked and paid for. Prior to leaving on our cruise, she sent us a package containing all of our travel documents (plane tickets, ship boarding passes, transportation tickets, hotel confirmation, cruise itinerary, etc.) and a few extra helpful things like maps, luggage tags, and a pouch to hold our travel documents. Our travel documents had her hand-written notes_tips as she took care to make sure we were informed of everything we needed to know. Our trip was smooth and wonderful thanks to Melissa’s special expert planning. She even had me to email copies of our passports to her ahead of time to make boarding the ship faster. That came in handy as I ended up using that emailed copy of my passport to purchase a fishing license on an excursion in Alaska. We recommend Melissa Fail and RLX Travel Group, LLC and will definitely contact Melissa in the future for our travel needs.
on Sep 8, 2019
Melissa is fantastic, she booked our 7 day cruise to Alaska in just less than 4 wks. We had a great time. She arranged our travel pickup from airport to port and back, arranged hotels for us the day before and after.. I highly suggest you use her for sure for all your future travel plans.
on Jul 21, 2019
Melissa at RLX Travel Group was amazing to work with. My husband and I decided to use a travel agent to book and plan our honeymoon so we didn_`t have to worry about a thing. After doing some research on the best travel agents we stumbled upon Melissa. After our first phone call with Melissa we both knew that we had to use her. She was so personable and wanted to make sure she really booked a trip that highlighted everything we wanted to do and she did just that. She put a lot of time and thought into different locations that offered everything we wanted. She arranged different tours for us to take and aligned everything up so that all we had to do was show up. While on our honeymoon our original tour got cancelled the night before we were supposed to go and Melissa called us right away and worked very hard finding a different tour for us to go on. She really stepped above and beyond making sure we were still able to go somewhere rather than just saying that she was sorry we weren_`t able to go like other travel agents would have. It was a pleasure to work with Melissa and RLX Travel Group. We have referred her to our friends and will continue to use her in the future!

RLX Travel Group

2307 West Beebe-Capps Expwy Suite 174 Searcy, AR 72143 UNITED STATES

Melissa Fail, VTA

Lead Travel Consultant
Phone: 501-214-0820

Travel Specialty

  • Adventure Travel
  • All Inclusive
  • Barge/Canal/River Cruises
  • Cruising/Cruise Lines
  • Cruising - River
  • Culinary/Cooking/Gastronomy
  • Customized Travel
  • Golf & Tennis
  • Group Vacation
  • Historical
  • Honeymoon
  • Leisure Travel
  • Luxury Travel
  • Motor coach/Bus
  • National Parks
  • Resorts
  • Reunions
  • Scuba Diving/Water Sports
  • Senior/Mature Adult
  • Tours

Destination Specialties

  • Asia - Central Asia
  • Asia - China, Japan, Korea Mongolia
  • Asia - Southeast Asia
  • Caribbean
  • Europe - Eastern
  • Europe - Western
  • Germany
  • Pacific Islands - Tahiti, Fiji, Bali, etc.
  • U.S. - Alaska
  • U.S. - Hawaii
  • U.S. - Midwest
  • U.S. - West


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