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August 18, 2022 We felt compelled to write a review for RLX Travel Group, whom we have been working with for two years now. We did not like any of the travel agents in the small city where we live in the mid-west. In the world we live today, it is a challenge to find businesses who are ethical, support veterans, and work with clients, regardless of their ethnic and socio-economic backgrounds. We feel blessed that we found this wonderful agency who treat us like family. We are also fortunate that we share the same faith, which was a bonus. Our recent trip, which was a cruise was disastrous since both of us became ill and were quarantined. Having a group of professionals in our corner made the balance of the cruise a little less stressful. They were consummate professionals in that they helped with ground transportation and hotel stays. They also reviewed Covid protocols to ensure we were aware of what we should do. They booked extra hotel stays, took care of private transportation to the hotel and the airport. We felt secure with them assisting us because we were already traumatized from our cruise travel which did not go well. When we have a request, they are very thorough and explain everything. This agency makes sure you have everything you need to have an enjoyable trip. If things do not go well, they also follow up without making you feel like you are a burden. They are extremely helpful when you are trying to decide where to travel to. They provide very detailed information for you to make a decision at all price points. If you are looking for an agency that is detail oriented and goes above and beyond, then RLX Travel Group is for you. Look no further, you have now found additional family members. Give them a try, you will not regret it. We are thankful we now have additional family members. Sincerely, Dennis and Sherri Karnatz

Melissa planned our delayed (thank you Covid) trip to Europe. My husband, who has not traveled internationally in 20+years, was somewhat apprehensive. Melissa was able to put him at ease, while coordinating for us the trip of a lifetime. We began in Paris with sightseeing and then moved on to Normandy, where our private tour guide facilitated an amazing 3 day tour for us. The World War II knowledge that was provided to us, along with thoughtful tours and experiences could not have been better. After a few days there we took the Eurostar to London and toured the city. Our last day was spent at Warner Brothers Studios, a must see for any Harry Potter fan! We are so glad that Melissa was able to provide this dream trip for us. It was worth the wait and we confidently recommend her services to anyone looking to travel in the near future. We can_`t wait to plan another trip with her! --Beth K.

A year ago I connected with Melissa to help me plan a trip to Maui for my family of nine. Since Melissa had lived there before it gave me confidence that she would know the best places for my family to stay and see. She gave me a few options for accommodations and excursions. We had the best family trip. Our resort was so beautiful and steps from the beach. We had VIP tickets to a great luau. Melissa knew the best excursions that would work for our family including teenagers and 8 and 10 year olds. Melissa checked in making sure we loved the resort and checked to see how our excursions were going. I highly recommend Melissa for your best vacation experience! I for sure will be using Melissa for my next adventure! Thank you thank you!! Janie

Melissa was fabulous! She planned a dream vacation for our family to Costa Rica. She picked amazing accommodations and excursions for us that made this a once in a lifetime trip. She has great communication skills and promptly returns all emails. She was receptive to all feedback so she can make our next trip even better! You won’t be disappointed having her plan your next vacation.

Melissa was amazing! We had flights canceled and we got in contact with her and she was on top of it. Had us new flights and everything taken care of! She had us a private car to pick us up from the airport and take us to the resort in Punta Cana. Then private vehicle to pick us up and take us back to the airport! We won_`t use anyone else besides Melissa!

Very highly recommend RLX travel group and will definitely be using them for future travels. She made planning our honeymoon to XCaret Hotel in Mexico a complete breeze. Melissa was always very responsive to any of our needs. We can’t thank her enough for the memories she helped us create!

my new husband and I connected with melissa to plan our dream honeymoon in Mexico, and could not be more grateful for her services! she took care of absolutely everything, and made our international trip as smooth and efficient as possible. knowing she was there for anything we needed gave us a peace of mind like no other, and allowed us to just truly enjoy our special time together in paradise. we certainly will work with her again in the future, and would highly recommend her services!

Melissa Fail was absolutely wonderful to work with! She gave us multiple options of places to stay on our Yellowstone trip and even scheduled our tour within the park! She kept in constant contact with us and kept us up to date on all of the travel plans. I would most definitely refer everyone to her and we will DEFINITELY be using her services again!!!

I do not suffer mediocrity easily, fortunately with Ms. Melissa Fail of RXL Travel Group, I have not had to. I have never felt the need to question her wisdom, actions or efforts. Her honesty, integrity, professionalism – and depth of travel related knowledge – are at the core of her business. I hold her in highest regard and do not hesitate to recommend her to anyone. Today (17 Jun 2021) Ms. Fail assisted my family of 6 adults and 2 little boys (both under 12 years of age) obtain booking on an Alaskan Cruise with Princess Cruise line for July 2022. While this may not seem to be particularly impressive, it should be noted that this was actually the third booking for an Alaskan cruise in 18 months. Due to the COVID-19 pandemic, the first cruise was cancelled. Melissa immediately got us booked on another cruise for August 2021 without any change in cruise fare or flight ticket prices. Unfortunately, after final payment for the 3 cabins had been paid, Princess made the decision to not allow any unvaccinated children on the cruise. Because Melissa had linked the three sets of adults together as a family unit (an action I would never have thought of), she was able to rebook all of us on this third cruise. This cruise is on the date we wanted, in the kind of cabins needed and on the ship we desired – and again without any change in the cruise fare. This will be my fourth cruise, the first three I did all the planning and booking, and they were for only 2 adults each. Without Ms. Fail’s never-ending guidance, support and effort we could not have made it through all this.

We began working with Melissa at the end of 2019: due to Covid we chose not to take a trip until May of this year. Melissa worked with our budget so we could get the most for our money. She was able to book us a trip to Maui, Hawaii. We never thought we could afford to go to Hawaii but Melissa made it possible. Melissa also helped us get the necessary paperwork that Hawaii required of visitors at the time we traveled. Melissa was able to book us a 6 day, 5 night vacation at the Royal Lahaina Resort. The Royal Lahaina was and EXCELLENT choice for us. Melissa booked us a cottage on the ground floor which was 50 feet from one of their pools and the ocean was another 50 feet. We walked on the beach and played in the ocean every day. The Resort was first rate and offered several amenities! Their staff was friendly and very helpful as well. My husband and I highly recommend Melissa as a Travel Agent. She worked hard to make our trip a HUGE success. She answered every question we had and was available to help us whenever we asked. We will definitely use Melissa again and have recommended her to our friends and family!